Last Updated: April 10, 2026
Edoovi Labs (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our School Management Software (“Service”). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Service.
1. Information We Collect
We collect information that you voluntarily provide when you:
- Fill out our contact or demo request form — Name, Phone Number, Email Address, School Name
- Register to use the Edoovi ERP platform — school administrator details, teacher details, student and parent information
- Communicate with us via email or phone
We may also automatically collect device information (device type, operating system, browser type), usage data (pages visited, features used), location data via GPS for transport tracking features, and IP address.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our School Management Software
- Process demo requests and onboard new schools
- Send fee reminders, attendance alerts, and school notifications via WhatsApp, SMS, and push notifications
- Enable GPS-based school transport tracking features
- Improve and personalise our platform
- Respond to enquiries and provide customer support
- Comply with applicable legal obligations under Indian law
3. Third-Party Services
We use the following third-party services which may process your data:
- Razorpay — for fee payment processing (subject to Razorpay’s Privacy Policy)
- WhatsApp Business API — for sending school notifications and alerts
- SMS Gateway — for sending SMS notifications to parents and staff
- Firebase (Google) — for push notifications and app services
- GPS Services — for school transport and route tracking
Each third-party service governs their use of your data through their own privacy policies.
4. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. User data is automatically deleted after 90 days of account inactivity or account termination. School and student records are retained as long as your school’s account remains active.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings; however, this may affect certain features of our Service.
7. Children’s Privacy
Our Service is designed for use by educational institutions. Student data collected through schools is managed under the supervision of school administrators in compliance with applicable laws. We do not knowingly collect personal data directly from children without institutional oversight.
8. Your Rights
You have the right to access, correct, or request deletion of the personal data we hold about you (subject to our 90-day auto-deletion policy). To exercise these rights, contact us at support@edoovierp.com.
9. Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, the Grievance Officer details are:
- Name: Rajat Saini
- Email: support@edoovierp.com
- Address: Near Ujjwal School, Vivekanand Nagar Sector No-04, Alwar, Rajasthan – 301001
We will respond to grievances within 30 days of receipt.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Service after changes constitutes your acceptance of the revised policy.
11. Contact Us
For questions about this Privacy Policy, contact us at:
Edoovi Labs
Near Ujjwal School, Vivekanand Nagar Sector No-04, Alwar, Rajasthan – 301001
Email: info@edoovierp.com
Last updated: April 10, 2026